1. Item Availability

  2. Products in stock are normally shipped in 5 days. For products not in stock or special orders, we will specify the delivery time by email or phone.

  3. Products

  4. Colours displayed on our website have been reproduced as faithfully as possible. However, since colours vary depending on the display platform, Espace Kübbii Inc. cannot guarantee that the colours appearing on your screen will exactly match the actual product colours.

    Espace Kübbii Inc. reserves the right, without notice or obligation, to cease producing or to modify products.

  5. Changing or cancelling your order

  6. You may cancel your order for standard products at any time before it is processed by calling 514-933-4444 or by emailing info@kubbii.com. Once the order has been shipped, it is impossible to cancel.

    Special orders cannot be cancelled once our cost estimate has been accepted.

    Upon receipt, please inspect the contents of your order for any damage that may have occurred during shipping. Carefully examine the packaging and the contents of the package.

    It is normal to see wear on the packaging. However, if the contents are damaged, please accept the package, note the damage on the delivery sheet, sign it and date it. The delivery person should also sign the sheet and give you a copy for your records. Contact us immediately at 514-933-4444.

  7. Shipping

  8. Shipping charges are applicable on all shipments. We ship goods by transportation company or postal service.

    We are not responsible for delays or additional costs. We always provide the most economical means of delivery.

  9. Return of goods

  10. You can return purchased products at any time within 30 days of receipt. To complete the return process, please first contact our customer service at 514-933-4444. The receipt for the item and its original packaging are required for any exchange or refund. Please keep the receipt as proof of purchase to validate product warranties. The mailing address for returns will be communicated by telephone. You assume the delivery charges and risks for returned products. Please note that shipping fees are not refundable. Returned items must be in their original condition.

    If you are not completely satisfied with your purchase, please contact us within 20 days of the delivery date to provide an exchange or refund of unused items in their original packaging.

    After computer graphics have been approved, it is not possible to return special order items, unless the product arrives damaged.

  11. Warranty

  12. All items sold by Espace Kübbii Inc. are new and guaranteed. A 30-day warranty after purchase will apply to all items regarding any manufacturing defect. This warranty covers normal use of the product and compliance with recommendations for use.

 


FAQs


For any other questions, please use our contact form.